Shop assistant: Hi there. Do you need any help? Sam: Hi. Er … I really like these trainers. How much are they? Shop assistant: Oh … they’re £45. Sam: OK. Do you have them in a 10? Shop assistant: I’ll have a look for you. Sam: Thanks. Shop assistant: Oh … what colour would you like? Sam: Black, please. Shop assistant: OK, just a moment, please. (The assistant goes to look for the trainers that Sam wants to try on.) We’ve got a 10 in white, but not in black. Sam: Oh … do you have size 11 in black? Shop assistant: Yeah, sure. Do you want to try them? Sam: Yes, please. (The assistant gets Sam the trainers. Sam tries them on.) Shop assistant: How are they? Sam: I like them, but they’re a bit too big. Shop assistant: Do you want to try the white ones in your size? Sam: Mmm, no thanks. I don’t like the white ones too much. Shop assistant: Ah, OK. I’m sorry about that. Sam: Don’t worry ... Thanks anyway. Bye. Shop assistant: Thanks a lot. Bye now.